Refusionspolitik

14 dages fortrydelsesret
Du har 14 dages fortrydelsesret fra den dag, du modtager din ordre.
Alle returneringer skal registreres via vores returportal:
👉 https://return.shipmondo.com/saleshoppen-dk

Sådan returnerer du

  1. Registrér din retur i portalen.
  2. Vælg om du vil:
    1. Bruge vores returlabel (pris: 55 DKK, betales ved oprettelse), eller
    2. Benytte egen fragtleverandør eller aflevere varen personligt hos os.
  3. Varen skal returneres i original emballage med mærker/labels.

Tilbagebetaling

Ordre under 599 DKK med betalt standardfragt
→ Vi refunderer varens pris + fragtomkostning for standardlevering.

Ordre under 599 DKK med anden fragtmetode end standard
→ Vi refunderer kun varens pris.

Ordre over 599 DKK (fri fragt)
→ Vi refunderer kun varens pris (ingen fragt refunderes).

Delvis returnering: Ved delvis returnering refunderes kun de returnerede varer – fragt refunderes ikke. Hvis du kommer under beløbet for fri fragt, fratrækkes fragtbeløbet din returnering.

Refusion: sker inden for 14 hverdage efter, at vi har modtaget og godkendt varen. Refundering sker via samme betalingsmiddel, som du brugte ved købet.

Ombytning

Vi tilbyder ikke direkte ombytning.
Ønsker du en anden vare eller størrelse, skal du:

  1. Lægge en ny ordre på webshoppen.
  2. Returnere den oprindelige vare via returportalen.

Øvrige betingelser

  • Uafhentede pakker opkræves et gebyr på 100 DKK, som fratrækkes refunderingen.
  • Varen skal returneres ubrugt og i original emballage.
  • Hvis varen er brugt eller beskadiget, kan refunderingen reduceres eller afvises.
  • Returnerede varer, der er krøllede, beskidte, lugter, mangler emballage eller kræver ekstra behandling, kan pålægges et håndteringsgebyr på 10% af varens pris. Dette dækker ekstra tid og behandling for at klargøre varen til gensalg.

 


Returns & Withdrawal

14-Day Right of Withdrawal
You have the right to withdraw from your purchase within 14 days from the day you receive your order.
All returns must be registered via our return portal:
👉 https://return.shipmondo.com/saleshoppen-dk

How to Return

  1. Register your return in the portal.
  2. Choose whether you want to:
    1. Use our return label (fixed fee: 55 DKK, paid upon creation), or
    2. Arrange your own shipping or return the item in person.
  3. The item must be returned in its original packaging with labels/tags.

Refunds

Orders under 599 DKK with paid standard shipping
→ You will be refunded the item price + the cost of standard shipping.

Orders under 599 DKK with another shipping method
→ Only the item price will be refunded.

Orders over 599 DKK (free shipping)
→ Only the item price will be refunded (no shipping costs refunded).

Partial returns: Only the returned items will be refunded – shipping costs are not refunded.

Refund processing: Refunds are made within 14 business days after we have received and approved the item. Refunds are issued via the same payment method used for the purchase.

Exchanges

We do not offer direct exchanges.
If you wish to change size or item, please:

  • Place a new order on the webshop.
  • Return the original item via the return portal.

Additional Conditions

  • Unclaimed packages will be subject to a fee of 100 DKK, deducted from the refund.
  • Items must be returned unused and in original packaging.
  • If the item is used or damaged, the refund may be reduced or denied.
  • Returned items that are wrinkled, dirty, smell, missing packaging, or require extra handling may be subject to a 10% handling fee of the item price. This covers the additional time and preparation needed to make the item ready for resale.