Återbetalningspolicy

Du har 14 dages returret fra den dag, du modtager din vare.

  • Hvis du returnerer hele din ordre, refunderer vi den oprindelige fragtomkostning (standardlevering), hvis din ordre var under 399 DKK.
  • Hvis din ordre var over 399 DKK og dermed havde fri fragt, refunderes fragt ikke.
  • Refusion sker inden for 7 hverdage efter, at vi har modtaget og godkendt varen.
  • Ved delvis returnering refunderes kun de returnerede varer – fragt refunderes ikke.
  • Hvis din retur bringer dit købsbeløb under 399 DKK, fratrækkes fragtomkostningen fra din refundering.

Sådan returnerer du

1. Retur via vores returportal

Brug vores returportal for en hurtig og sikker returnering:

Gå til returportalen

  • Returlabel oprettes automatisk
  • Tracking på din returpakke
  • Fast returfragtpris: 49 DKK (betales ved oprettelse)

2. Returnering på egen hånd

Send retur med en valgfri fragtleverandør til:

SaleShoppen.dk
Co / BB Distribution A/S
Traverbanevej 10
2920 Charlottenlund, Danmark

  • Du betaler selv for returfragten.
  • Retur via pakkeshop er muligt, da Saleshoppen selv er en pakkeshop.

3. Personlig returnering

Du kan returnere varen personligt på vores adresse.

  • Medbring din ordrebekræftelse.
  • Ombytning er mulig ved forudgående aftale, eller bestil en ny vare på webshoppen.

Øvrige betingelser

  • Uafhentede pakker opkræves et gebyr på 100 DKK, som fratrækkes refunderingen.
  • Varen skal returneres ubrugt og i original emballage.
  • Hvis varen er brugt eller beskadiget, kan refunderingen reduceres eller afvises.

Kontakt

Har du spørgsmål, er du velkommen til at kontakte os:
E-mail: info@saleshoppen.dk

English version

Return Policy
You have a 14-day return right from the day you receive your order.

  • If you return your entire order, we will refund the original shipping cost (standard delivery) if your order was under 399 DKK.
  • If your order was over 399 DKK and had free shipping, shipping costs will not be refunded.
  • Refunds are processed within 7 business days after we have received and approved the returned item.
  • For partial returns, only the returned items are refunded – shipping costs are not refunded.
  • If your return reduces your total order amount below 399 DKK, the shipping cost will be deducted from your refund.

How to Return an Item

1. Return via our Return Portal

Use our return portal for a quick and secure return:

Go to the return portal

  • Return label is created automatically
  • Tracking for your return package
  • Fixed return shipping fee: 49 DKK (paid upon creation)

2. Return on Your Own

Send your return using any shipping provider of your choice to:

SaleShoppen.dk
Co / BB Distribution A/S
Traverbanevej 10
2920 Charlottenlund, Denmark

  • You are responsible for the return shipping cost.
  • Returns via parcel shop are possible, as Saleshoppen is a parcel shop.

3. In-Person Returns

You can return your item in person at our address.

  • Bring your order confirmation.
  • Exchanges is only possible by personal agreement – or, please place a new order on our webshop.

Additional Conditions

  • Unclaimed packages will be subject to a fee of 100 DKK, deducted from the refund.
  • Items must be returned unused and in their original packaging.
  • If the item has been used or damaged, the refund may be reduced or denied.

Contact
If you have any questions, please contact us:

E-mail: info@saleshoppen.dk